All orders are typically processed between 1-3 business days and shipped using the method of your choice. We do our very best to keep up with our stock, but due to demand, some items may be purchased on backorder and may be delayed. In the event of shipping delays for any reason we will inform you via e-mail as soon as possible.
UK ORDERS
We use Royal Mail and Evri as our standard delivery in the UK. Orders places after 1pm GMT time will be processed the working next day.
INTERNATIONAL ORDERS
We currently offer DPD and Evri for international orders which typically takes up to 10-12 business days. However transit times may vary due to customs delays. All orders are shipped out of our London warehouse in the UK.
IMPORTANT
Our prices do not include VAT, GST or other country taxes. Depending on where you are based outside of the United Kingdom, you may incur additional fees such as taxes, customs and duties. Please note, we cannot legally mark orders as gifts.
We will send you a tracking number for your order in a shipping confirmation email. This is separate to your order confirmation email. For any questions about your order, please contact us on hello@polko.co.uk
HOW DO I RETURN?
Please enter our return portal and follow the instructions listed.
Please allow 3-5 days for processing.
Send Returns once the email is confirmed to:
78 Rodney Court / 6-8 Maida Vale / W9 1TJ / London / United Kingdom
Please note that you are responsible for the return shipping costs. Please use a trackable shipping service to ensure proof of delivery. We also recommend that the value of the retuned item be fully insured, for your own protection.
Original shipping charges and any taxes and duties paid are also non-refundable.
If you wish to exchange an item, you must return the unwanted item for a refund and purchase the new item that is required.
If you would like any advice on your order or have any questions related to your return you can email us at hello@polko.co.uk
28 DAY RETURN POLICY (UK) - 14 DAY RETURN POLICY (INTERNATIONAL)
FULL-PRICED ITEMS
We will gladly accept returns on all full-price items within 28 days from the time of delivery for UK customers and 14 days for international customers for full price. Items must be unwashed, unworn and with original tags and packaging. If you wish to exchange an item, you must return the unwanted item for a refund and purchase the new item that is required. If you have any questions please contact hello@polko.co.uk and we'll be happy to help you. Shipping costs are non-refundable. Return handling and return shipping costs are the responsibility of the customer.
SALE ITEMS
Our UK return period is 14 days from shipping for sale items and we do not offer returns for International buyers (the sale is final). The sale period applies only to the order date and cannot be extended or retrospectively discounted should you purchase outside of the sale period.
Problems with your delivery?
Please email us at hello@polko.co.uk and a member of the team will get back to you as soon as possible